People to People

As strategic partners, HR influences key organizational decisions

Fall 2013

Human resource professionals have evolved from providing clerical and administrative support in recruiting and hiring to becoming business partners within the organizations where they work, said Angela Hiers, chief human resources officer for JEA, the municipal utility in Jacksonville, Fla. The most highly developed HR professionals are strategic partners in their organizations, she said.

Hiers spoke Sept. 25 at APPA’s 2013 Business & Financial Conference in Orlando, Fla.

When HR staff become strategically involved in the organization, they are intricately involved with the senior team and engaged in major management decisions, Hiers said. HR assures that the human capital (workforce) story is considered when decisions are made.  The result is better decision-making, she said. HR is important to an organization's strategic development in part because it can help justify the need for adequate funding for maximum talent and production levels, she said. 

To earn a spot on the top management team, HR professionals must demonstrate a solid understanding of the organization’s business objectives and needs, she said.



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