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APPA offers two webinars next week on customer service technology and NERC BES bright line definition

From the May 28, 2014 issue of Public Power Daily

Originally published May 28, 2014

On Tuesday, June 3, APPA will hold a webinar, "Technology: From Meter Reading to Customer Information Systems,"  from 2 to 3:30 p.m., Eastern time.

This is the third in a series of four webinars designed for customer service representatives, managers and supervisors (as well as those interested in customer service issues). The last webinar in the series will address utility collections.

Wallace Barron, president of Barron & Associates Corporate Solutions, will review the latest in customer service technology, including metering, billing, social media and Internet options. The methods and technology available to interact with customers are in a rapid state of change, so choosing and implementing technology can be a challenge. The instructor will discuss the importance of technology planning and best practices on how to maximize the benefits from technology investments.          
Then, on Thursday, June 5, from 12:30 to 2 p.m., Eastern time, APPA will hold a webinar on "Complying with the New BES Bright Line Definition."  This webinar is free for APPA members.

The North American Electric Reliability Corporation (NERC) has developed a "bright line" definition to identify Bulk Electric System (BES) elements that will become effective beginning July 1, 2014. The definition contains three major parts: a core definition, a set of inclusions clarifying what is in the core definition, and a set of exclusions to the core definition.

Accompanying the definition is an exception process for entities to seek exceptions to the classification under the bright line definition and a notification process for entities to alert their regional entity concerning self-determined BES element classifications. NERC has also developed a web-based computer application, BESNet, to assist registered entities, regional entities and NERC in processing self-determination notifications and exception requests.

In this webinar, Peter Heidrich, manager of reliability standards for the Florida Reliability Coordinating Council, and Kenneth Lotterhos, managing director for Navigant Consulting, will provide guidance to public power entities concerning the application of the bright line definition, a roadmap to the exception process, what is required by way of notification, use of the BESNet applications and the steps to take to ensure compliance.

Each webinar is worth 0.2 continuing education units, 1.5 professional development hours and 1.5 continuing professional education credits.
For more information and to register, visit under Webinar Series or contact Meghan Riley at or 202/467-2919.


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