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Registration deadlines approaching for APPA Winter Education Institute courses

From the January 6, 2014 issue of Public Power Daily

Originally published January 6, 2014

By Heidi Lambert
Manager, Education
Jan. 13 is the last day for early bird registrations for courses at the APPA Winter Education Institute next month in New Orleans, La. Early registrants can save $50 on fees. There is an additional $100 discount for those who attend more than one course or who attend with a colleague. All classes will be held at the Sheraton New Orleans hotel during the week of Feb. 3. A discounted hotel room rate is also available until Jan. 13. 

The Winter Institute features 14 in-depth training courses on the following topics:
•    Accounting; 
•    Financial planning; 
•    Customer service management; 
•    Work order and asset management; 
•    Cost of service and retail rate design; 
•    Constructing, operating and maintaining underground distribution systems; and 
•    Advanced topics in underground distribution systems. 

The institute includes a week-long certification program for customer service representatives, managers and supervisors. The Customer Service Management Certificate Program consists of five classes, which are held once a year: 

•    Electric Utility Industry Overview; 
•    The Management of Successful Customer Service Operations; 
•    The Leadership Development Process; 
•    Technology: From Meter Reading to Customer Information Systems; and 
•    Utility Collections: The Complete Process. 

To earn a "Public Power Customer Service Manager" certificate, participants must complete the required course work and, within two years, pass an online exam and file a service department assessment/business plan with APPA. Since the certification program began in 2006, more than 80 public power professionals have completed the required course work. 
The institute also features two technical courses for electric utility engineers, designers, technicians, construction/operations and skilled craft personnel. In the three-and-a-half-day Underground Distribution Systems course, attendees will learn about planning, design, construction, operation and maintenance principles that drive today's underground distribution practices. In the new one-day Advanced Topics in Underground Distribution Systems course, the instructor will discuss topics of current and emerging interest in underground distribution, including: how to make the decision between overhead and underground; how to ensure long-life cable installations; service considerations for commercial customers; effective planning processes and methods for prioritizing expenditures; and the implications of smart grid and other new technologies. 

Attendees also can earn credits toward their professional certifications. APPA offers continuing education units, professional development hours and continuing professional education credits for participating in courses. 

For more information, visit and click on "courses and workshops" or contact Meghan Riley at 202/467-2919 or


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