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November conference offers in-depth education on crisis media training, social media, customer services check-up


From the June 13, 2013 issue of Public Power Daily

Originally published June 13, 2013

Utility professionals will have an opportunity to attend several in-depth pre-conference seminars at the Customer Connections Conference.

The pre-conference seminars, offered on Sunday, Nov. 3, offer longer class times and smaller class sizes than traditional conference sessions, allowing participants to learn about complex topics in greater depth.

Pre-conference seminar topics will include:

•    How to Conduct a Customer Connections Check-Up
•    Crisis Media Training: Managing Crisis Communication
•    Social Media: How to Get Ahead of the Curve

The Customer Connections Conference will be held Nov. 3-6 in Portland, Ore., at the Hilton Portland and Executive Tower. Conference program and registration information, including detailed information on pre-conference seminars, is available at www.publicpower.org/CustomerConnections.

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