Conference Sessions—Wednesday


Wednesday, November 8


7 — 8 a.m.
Professional Development Panel and Networking Breakfast
Grab your continental breakfast and meet colleagues looking to grow and succeed in their careers. Participate in informal networking and then dive into a panel discussion covering a gamut of professional development topics.  

7:15 — 8:15 a.m.
Networking Continental Breakfast

8:15 — 9:30 a.m.
BREAKOUT SESSIONS
Recommended CEUs .1 / PDHs 1.25 / CPEs 1.5

Customer ServiceAsk the Experts:  Customer Service Rapid-Fire Workshop
What better time to tackle your most pressing customer service challenges than when in a room full of experts and peers? Submit the burning customer service issues you most want to address in advance, and join your fellow customer service professionals from around the country in confronting them in rapid-fire fashion. Pose your questions, share your ideas, get feedback, and brainstorm new solutions.

Energy ServicesKey AccountsThe New Administration and Energy Efficiency Changes
How has the new administration changed the landscape for energy efficiency and what’s in store? How can you work to reduce the unknowns and maneuver through the knowns? Get up to date on the Department of Energy’s plans, learn from how the California Energy Efficiency Industry Council is adapting, and discuss what public power can do to stay ahead of the curve.

Johanna Zetterberg, Coordinator, State and Local Energy Efficiency Action Network, U.S. Department of Energy, Office of Energy Efficiency and Renewable Energy, Los Angeles, California

Public CommunicationsInvesting in Communications: Right-Sizing Your Team
Whether you’re a one-person communications shop who relies on consultants or part of a team of communicators, you need to be able to make the business case for all the resources you need to get the job done. Explore tactics for proving your value and “selling” the communications function to management.

9:30 — 10 a.m.
Break

10 — 11:30 a.m.
CC16 CS-ES-KA-PC iconCLOSING GENERAL SESSION

Honoring Our Colleagues
Celebrate winners of the Excellence in Public Power Communications awards — including the video Audience Choice award. Congratulate the Academy’s Customer Service Management, Energy Efficiency Management, and Key Accounts Certificate Program graduates.

Become a Master of Change
Have you ever said, “I’ll be a lot more optimistic when things get back to normal?” Change IS the new normal. If you don’t continually adapt, you risk becoming irrelevant. Learn how to become a victor of change instead of a victim and benefit from new opportunities. Roger Crawford — describedas one of the world’s most accomplished physically challenged athletes — will illustrate how to adapt, innovate, be resilient, and hone your competitive edge so you can thrive in times of change.

Roger Crawford, Roger Crawford & Associates, Granite Bay, California

11:30 a.m.
Adjourn

1 — 5 p.m.
Customer Services Benchmarking Survey Results Meeting
If your utility is participating in the 2017 Customer Services Benchmarking Survey, then join First Quartile Consulting for a deep dive into the survey results, discuss performance findings, and learn about new trends and best practices.

Limited seats are available for attendees from utilities that did not participate in this year’s survey to hear the results and share best practices. If your utility is not participating in the 2017 Customer Services Benchmarking Survey, but you would still like to attend this meeting, please contact LeAnne Sinclair at LSinclair@PublicPower.org.

 


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