Conference Sessions - Wednesday

Wednesday, September 21

7:45 – 8:30 a.m.
Networking Continental Breakfast
Network with your peers at this informal breakfast. There are no speakers or moderators.

8:30 – 10 a.m.    
Breakout Sessions
Recommended CEUs .1 / PDHs 1.5 / CPEs 1.8

CAS icon Customer Accounting & Services Roundtable
Join your peers to continue conversations and discuss critical customer service issues.

GAFA icon Before & After the Breach
Explore best practices for protecting your organization from a data breach and learn the effects a breach could have from an audit perspective. If a breach does occur, how do you message the event to staff, external customers and your board? Hear from a fellow utility that managed to navigate through it.  

Sandy Meyers, Director, Risk Management, City Utilities of Springfield, Missouri; and Ryan Weber, Account Executive, Power & Utility Practice, Wortham, Houston, Texas

HR icon Breaking Barriers, Cultivating Collaboration
Does your organizational culture truly support diversity and inclusion? Do you suffer from silos and cliques? Is everyone truly empowered? Seek answers from the experts and your peers. Explore how to bridge all divides and foster a culture in which people across the utility are communicating and collaborating to achieve success, knowing they are stronger together.

Michelle Smith Lambert, Chief Change Officer, Gainesville Regional Utilities, Florida

IT icon Elevating IT in the Decision-Making Process
Technology empowers decision making, departmental interactions, and relevant data analysis. Making high-level, far-reaching decisions at your utility? Break down silos and include IT early on in the process to avoid costly pitfalls. Experts share insights from case studies and from the recent IT Benchmarking Survey conducted by the American Public Power Association.

Stacey Gill, Consulting Manager, Baker Tilly, Austin, Texas; and Russ Hissom, Partner, Baker Tilly, Madison, Wisconsin

PMA icon Economics of Community Solar Implementation
Considering community solar to better engage customers? Do you know the real costs? Learn the gamut of financial and rate considerations — financing the project, how to charge and credit participants, early withdrawal penalties, etc. Hear from public power utilities that have implemented community solar programs, and how and why they made the decisions they did.

Kirsty Grainger, Finance Director, Seattle City Light, Washington; and Scott Jackson, Pricing & Rates Supervisor, Nebraska Public Power District, Columbus, Nebraska

10 – 10:15 a.m.    

10:15 – 11:30 a.m.

BF16 - CAS-GAFA-HRT-IT-PMA icon Dedication, Pride & Commitment: Leadership Lessons from Black Hawk Down
As an Army Ranger deployed to Somalia in 1993, First Sergeant Matt Eversmann experienced the horrors of war when he and his fellow soldiers were trapped in a hostile district of Mogadishu and marked for death by an angry mob. His inspiring story of survival was immortalized in the epic film, “Black Hawk Down,” which recounts the harrowing experience. First Sergeant Eversmann will recount these events which powerfully demonstrate the horrors of war, and the human qualities essential to survive it, and will reinforce the three attributes that brought him home alive: leadership, courage, and selfless service.

First Sergeant Matt Eversmann (Ret.), Decorated War Hero and Military Leader

11:30 a.m.