Conference Sessions - Monday A.M.

Monday, September 18


7 a.m. – 5 p.m.     
Conference Registration


7 – 8 a.m.                
Networking Continental Breakfast
Make the most of your time at this informal breakfast. There are no speakers or moderators—just visit with your peers and the conference sponsors.


8 - 8:45 a.m.

Recommended CEUs .1 / PDHs .75 / CPEs .9, Specialized Knowledge

BF16 - CAS-GAFA-HRT-IT-PMA icon Board Chair Address

Walter Haase, General Manager, Navajo Tribal Utility Authority, Fort Defiance, Arizona, and 2017-2018 Chair, American Public Power Association

An Update from Washington
Hear from an expert on Capitol Hill about the current state of Washington and what’s being discussed in the Nation’s Capital. Get an update on current priorities, implications for public power and how they may impact your utility.

Marty Kanner, President, Kanner & Associates, LLC, Washington, D.C.

8:45 - 9:15 a.m.
Break with Sponsors


9:15 - 10:15 a.m.
Breakout Sessions
Recommended CEUs .1 / PDHs 1 / CPEs 1.2

CAS icon Customer Accounting & Services Roundtable
Join your peers for a discussion of customer accounting and services topics. Learn what other utilities are doing to help customers. Find others that might be using the same billing platform as you. Discuss issues ranging from enterprise-wide integration to measuring benchmarks in the back office and customer fraud.

GAFA icon Construct with Caution: Beware of Fraud
This session will outline the key fraud risks for construction projects from the bid to build stage, focusing on recent real-life examples. Considering the scrutiny associated with various types of funding source for construction projects (federal grants, insurance proceeds, private investors, etc.), it is especially critical to ensure that funds are spent appropriately. Guidance will also be provided on controls which can be implemented so that fraud is deterred to the extent possible, and quickly detected in the event that it occ

Matt Jadacki, Executive Director, and Reena Panchal, Senior Manager, Ernst & Young, Chicago, Illinois

GAFA icon Show Me the Money: Best Practices in Treasury
This session will discuss best practices and help finance personnel better understand policies, procedures and optimal techniques related to cash management and investment duties.

Chad Cowen, Director, Hilltop Securities, Charlotte, North
Carolina; and Lora Prisock, Sr. Client Manager, Bank of America
Merrill Lynch, Greensboro, North Carolina

HR icon HR & Training Roundtable
Get together with human resources and training professionals from other public power utilities. Learn from one another's experiences through a facilitated roundtable conversation. Explore the gamut from managing a multi-generational workforce to diversity and competitive pay.

IT icon To Cloud or Not to Cloud
Should you move all utility applications to the Cloud? Or just some? There are no canned answers — you have many critical factors to consider. You have to factor in operational vs. capital expenses, broadband capabilities and redundancy, service level agreements. Learn how to collect and analyze information for decision making.

Edwin Crow, Managing Partner, AAC Utility Partners,
Columbia, South Carolina

PMA icon Prepaid Metering: Designing for Success
Prepaid metering programs are popular with participating customers. However, such programs create ratemaking challenges for utilities. How can these programs be designed to ensure recovery of fixed costs? How do utilities providing multiple services — electricity, gas, water, wastewater — create a cross-departmental allocation policy?

Thomas McNulty, Director, Transaction Advisory Services, Navigant, Houston, Texas

10:15 – 10:30 a.m.
Break with Sponsors


10:30 – 11:45 a.m.
Breakout Sessions
Recommended CEUs .1 / PDHs 1.25 / CPEs 1.5

 CAS icon Social Media: Who’s Controlling Your Messages?
How can you manage your brand online and address negative customer comments? How do you balance the time and resources to talk to customers via multiple platforms — in person, phone, social media, etc.? Get answers through utility case studies of social media communications during outages, rate changes, and community events.

Crystal KempManager, Marketing and Public Relations, Conway Corp., Arkansas

GAFA icon Large Public Power Utility Roundtable
Meet with peers from other large utilities to discuss current issues in accounting and finance.

GAFA icon Small Public Power Utility Roundtable
Meet with peers from other small utilities to discuss current issues in accounting and finance.

BF16 - CAS-GAFA-HRT-IT-PMA icon Joint Action Agency Roundtable
Meet with representatives from other joint action agencies and state and regional associations to discuss hot topics in business and finance.

HR icon Managing Costs, Engaging Employees
Utilities are looking at stabilizing labor costs through pay for performance, healthcare cost management, and elimination or limitation of retiree benefits. What are “best-in-class” employers doing? How are they hiring to replace the retiring boomer workforce? Learn the secrets to ensuring employee wellbeing, managing compensation and benefit costs, and engaging employees to boost performance.

Scott Hamilton, North American Managing Director, Human Resources & Compensation Consulting, Arthur J. Gallagher & Co., Rolling Meadows, Illinois

IT icon Moving the Needle on Data
Utilities collect a significant amount of data but how can they use it to improve customer service and revenues? Data analytics can be daunting and it’s hard to know where to start. Learn efficient ways to identify and use the data you already have. Leave with a framework to implement analytics back at your utility.

Jeremy Clopton, Director, Forensics & Valuation Services,
BKD, LLP, Lincoln, Nebraska

PMA icon Fairer Rates through Customer Segmentation
Customers in the same class impose different demands on the system, and incur different costs. Yet they are all billed the same way. This leads to inefficiencies and cross subsidies. How can you better segment customers while keeping things simple for customers and less challenging for rate analysts?

Scott Burnham, Executive Consultant, NewGen Strategies & Solutions LLC, Brentwood, Tennessee; and Ted Kelly, Business Development Manager, and Steven Greene, Project Analyst, Burns & McDonnell, Kansas City, Missouri


11:45 a.m. - 1:30 p.m.
Lunch on your own