Registration Information

Conference Registration Fees

Register by October 6, 2017, to receive the following registration rates:

  • Association Members:    $745
  • Nonmembers:             $1,490

After October 6, registration fees will increase by $50.

Not an APPA member? Join today and save $745 on your conference registration. Call Member Services at 202-467-2926 to learn more.

Preconference Seminar Fees

Each preconference seminar requires a separate registration fee. Register by October 6, to receive the following registration rates:

  • Association Members:    $325 (each)
  • Nonmembers:                   $650 (each)

After October 6, registration fees will increase by $50.

You can register for preconference seminars at the same time that you register for the Customer Connections Conference.

Conference Mentor Program
If you’re a first-time attendee, or the only one from your organization, pair up with a seasoned conference-goer who’ll show you the ropes. Your mentor will meet you at the Sunday Welcome Reception and stay in touch with you throughout the conference.

Want to have a conference mentor or serve as one? Select the check-box on the online or PDF registration form or contact us at; 202-467-2973 by October 27 to participate. 

The following meals/food functions are included in the registration fee:

Sunday, November 5
- Welcome Reception (light appetizers)

Monday, November 6
- Continental breakfast

Tuesday, November 7
- Continental breakfast
- Reception (light appetizers)

Wednesday, November 8
- Continental breakfast

Guest Registrations
Conference registrants may bring a guest to the evening receptions. Guests do not need to register.

Cancellation Policy
Registrants who cancel in writing on or before Oct. 30, 2017, are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Oct. 30 will not receive a refund, but attendee substitutions will be allowed for the 2017 Customer Connections Conference only. Registrants and no-shows who do not cancel on or before Oct. 30 are responsible for the full registration fee and are not entitled to a refund.

Cancellations must be made in writing and emailed to: